Change AnalystChange Analyst Role Overview Change Analysts support the Change Management process by evaluating change quality and assisting with administrative tasks. They provide Change & PMO support for school openings, mergers, and closures, as well as administrative assistance to the ENNI Management Team. Responsibilities * Manage Capita’s responsibilities for school openings, mergers, and closures * Own and facilitate workflows related to school openings, mergers, and closures * Migrate existing QSM system workflows into CSM * Support the Change Management Team with the C2k Change Management process * Assist the Operations Management Team with weekly and monthly management reports * Support the Operations Management Team with meeting preparation and documentation * Manage and prepare meeting materials (minutes, logbooks) * Handle email and telephone requests promptly Qualifications and Skills * Proficiency in MS Office Suite (Project, Word, Excel, Outlook, PowerPoint) * Experience with data analysis and reporting * Ability to work under pressure * Team orientation * Deadline management skills * Excellent organizational abilities * Ability to multitask and work independently * Demonstrated experience in Service Delivery or Service Management Additional Desired Skills * Familiarity with ITIL service delivery and support processes About Capita Technology and Software Solutions (TSS) TSS is a global shared service responsible for delivering innovation and digital transformation for Capita businesses and clients. They create technology and software solutions to help clients improve their operations and resilience. Benefits * Career development opportunities in change assurance management * Paid volunteer day * Employee Network Groups for diversity and inclusion * Company pension, cycle2work scheme, 15 weeks of fully paid parental leave
Change Analysts are responsible for supporting the overall Change Management process by assessing the quality of changes and supporting the overall administration of the Change Management process. The main purpose of the role is to provide Change & PMO support in managing the opening, merger and closure of schools, whilst providing administrative support to the ENNI Management Team and assisting the Change Management team as required.
What are you going to do:
– Owning and facilitating Capita’s responsibilities within the overarching openings, mergers and closures of new schools
– Own the workflows linked to the above
– Own and drive change of existing QSM system workflows into CSM
-Supporting the Change Management Team in managing the C2k Change Management process
-Support the Operations Management Team in producing weekly and monthly management reports
-Support the Operations Management Team during meetings by recording minutes and actions
– Support the Change Management Team in managing the C2k change documentation within C2k Exchange
– Assistance and management in the preparation of meetings by printing minutes, logbooks, etc.
– Process both email and telephone requests in a timely manner
-What we are looking for:
Professional use of MS Office work packages, such as Project, Word, Excel, Outlook and Power Point
-Previous experience with data analysis and reporting
– Works well under pressure
– Ability to work as part of a team
– Ability to work with challenging deadlines
-Excellent organizational skills
– Able to multi-task and work on own initiative
– Demonstrable experience working in Service Delivery / Service Management
Additional desired skills:
– Demonstrable experience working in Service Delivery / Service Management Excellent knowledge of all ITIL service delivery and service support processes.
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly established global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work with Capita’s businesses to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and be resilient to whatever comes their way. We create innovative technology and software solutions for Capita’s clients and businesses, while ensuring a secure, resilient and predictable service. TSS brings together 5,000+ Capita colleagues into one function to deliver world-class technology and software solutions for Capita’s businesses and clients.
What’s in it for you?
– Opportunity to further develop your career in change assurance management
– The opportunity to take a paid day off from the office to volunteer for our charity partners or a cause of your choice
– Access to our Employee Network Groups, which represent all forms of diversity and enable colleagues to connect and learn from each other in an open, inclusive platform
– A company-sponsored pension, a cycle2work scheme, 15 weeks of fully paid maternity, adoption and shared parental leave and much more
