An elderly resident, Peter Jackson, faced an extended wait of over two months for his replacement waste container, despite having paid for it. After his initial container went missing, he was instructed to pay £34 for a new one. However, the delivery was significantly delayed, forcing Jackson to make frequent trips to a dump for waste disposal.An elderly resident, Peter Jackson, faced an extended wait of over two months for his replacement waste container, despite having paid for it. After his initial container went missing, he was instructed to pay £34 for a new one. However, the delivery was significantly delayed, forcing Jackson to make frequent trips to a dump for waste disposal. Despite contacting the council multiple times and waiting on hold for extended periods, Jackson’s concerns were reportedly not adequately addressed. He expressed frustration with the “pathetic” level of service and the lack of accountability. Finally, after numerous complaints, the replacement bin arrived, but Jackson was surprised to find that it had initially been delivered to the wrong address. The council apologized for the delay and stated that the current delivery time for grey bins was 3-4 weeks. Jackson’s experience highlights the challenges and frustrations faced by residents when dealing with waste management services.
It’s just nonsense!
A frustrated resident waited more than two months for his waste container, which he had paid for, to arrive
Peter Jackson, 81, woke up on April 29 this year to find the grey bin missing from his Harwood home.
He called the council to ask for a new bin, but was told he would have to pay for it.
Mr Jackson, of Roading Brook Road, did as he was asked and paid £34 for the replacement.
It wasn’t until Thursday, July 11, that he finally got the job, more than two months after his initial application.
In the meantime, he said he had to drive eight miles each way from Harwood to the Raikes Lane dump to dispose of his rubbish.
He said: “They said it would be a bit later, which is fine, so I went to the dump every week to throw away the kitchen waste.
The container in question (Image: Newsquest)
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“I’ve been going almost every week for the last three months, a thirteen-kilometre round trip, and I’m 81 now – although I think I’ll at least be out of the house by then!”
“I spoke to people and was put on hold for 30 minutes, I was just passed from one person to another. There was no one who could do anything positive.
“I was just going around in circles to be honest. I’ve never seen anything more pathetic in my life.”
But last week the trash can finally arrived.
Peter Jackson paid £34 for the bin (Image: Newsquest)
Mr Jackson said: “When I looked out the window on Thursday it had just arrived!
“I had to laugh at the delivery guy, because he’s just doing his job. It’s just the incompetence of the people in the council.
“I filed a complaint with the council. It was a nightmare, to be honest.”
A Bolton Council spokesman said: “The delivery was noted as being delivered within three weeks of the order date, but unfortunately we believe it was delivered to the wrong address.
“We are currently investigating this. A new container was delivered to the correct address on Thursday.
“We apologize for the delay in resolving this matter.
“The current delivery time for grey bins is 3-4 weeks.”
