Samsung Expands Green Line Issue Repair ProgramSamsung Expands Green Line Issue Repair Program Samsung has expanded its free screen replacement program for Galaxy smartphones experiencing the “green line issue” to include additional models and a longer period of time. Eligible Devices and Timeline: * Galaxy S21 * Galaxy S21+ * Galaxy S21 Ultra * Galaxy S21 FE * Galaxy S22 Ultra Qualifying devices purchased within three years of the repair date are eligible for free screen replacement until September 30, 2024. Terms and Conditions: * Screen replacement is provided free of charge. * Labor costs are not covered. * Original purchase receipt must be provided. Issues with Service Centers: While Samsung has announced the program, some service centers may still refuse to replace screens for free. Users are advised to call Samsung customer care or post their issue on social media to resolve any difficulties. Cause of Green Line Issue: The green line issue can typically be caused by physical damage, such as a fall or impact. However, some users have reported experiencing the issue without any apparent damage, potentially after a software update. Samsung’s Response: Samsung has not yet officially acknowledged whether a green line can appear without device damage. The free screen replacement program suggests that the company is taking the issue seriously, but further clarification from Samsung would be helpful.
Some Samsung smartphone users have been facing the green line/pink line issue for the past 2-3 years. The South Korean company has not addressed the issue directly. Following an outcry on social media, Samsung India announced a few months ago that Galaxy S21 and Galaxy S22 users with green line issues could get free screen repair.
Now the company has expanded that offering to more phones and for a longer period of time.
Galaxy S21, Galaxy S21 FE, and Galaxy S22 Ultra users in India experiencing green line issue are eligible for free screen repair
Samsung India Support confirmed to tipster Tarun Vats that the free screen replacement program has been extended. It is now available for Galaxy S21, Galaxy S21+, Galaxy S21 Ultra, Galaxy S21 FE, and Galaxy S22 Ultra users. The period for this screen replacement program is valid till September 30, 2024. Also, these devices must have been purchased within three years from the date of the repair request.
Samsung also announced that the screen will be available for free, but users will have to pay for labor costs and provide the original purchase receipt.
Even with this screen replacement policy, some users in India might face issues as not all service centers are willing to replace the screen for free. Users might have to pressure them by calling up Samsung customer care and explaining their issue or posting about it on X (formerly Twitter).
The story continues after our Galaxy S24 Ultra review video below.
A green or pink line may appear across the screen of some Samsung Galaxy phones. Such an issue usually occurs only if the phone has been dropped, damaged, or received an impact at a critical angle. However, in some cases, users claim that a green line has appeared on their phone’s screen without any damage or drop and that it appeared after installing a software update.
Samsung has not yet clarified whether a green line can appear without damaging the device.
